Privacy Policy

Last Updated: 03/06/2026

Lendese UAE (“Lendese”, “we”, “our” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, store and protect your personal information when you visit our website, enquire about our services or engage with us in connection with mortgage, property finance and related advisory services.

This Privacy Policy has been prepared in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data (“PDPL”), together with any applicable regulations and guidance issued by relevant UAE authorities.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Lendese UAE

Lendese UAE is an independent mortgage brokerage providing mortgage advisory and related property finance services across the United Arab Emirates.

Contact Details

Email: yalla@lendese.com
Telephone: +971 58 550 7486

Head Office:
RAKEZ Business Zone
Al Nakheel Area
P.O. Box 10055
Ras Al Khaimah
United Arab Emirates

2. Information We Collect

We may collect personal information directly from you, from lenders, financial institutions, service providers and other third parties involved in providing mortgage and finance services.

Information collected may include:

Identity Information

  • Full name
  • Nationality
  • Date of birth
  • Passport information
  • Emirates ID details
  • Visa and residency information

Contact Information

  • Email address
  • Telephone number
  • Residential address
  • Correspondence details

Financial Information

  • Salary information
  • Employment details
  • Business ownership information
  • Bank statements
  • Credit commitments
  • Assets and liabilities
  • Property ownership information
  • Mortgage requirements
  • Affordability information

Property Information

  • Property details
  • Purchase price
  • Valuation information
  • Title and ownership information

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Cookies and analytics information

Communications

  • Enquiry forms
  • Emails
  • Telephone conversations
  • Meetings and consultations
  • Documents submitted during mortgage applications

3. How We Use Your Information

We process personal information for legitimate business purposes including:

  • Assessing mortgage eligibility and affordability
  • Providing mortgage and finance advice
  • Recommending suitable lenders and products
  • Obtaining indicative mortgage terms
  • Processing mortgage applications
  • Liaising with banks and financial institutions
  • Conducting identity verification and due diligence
  • Meeting anti-money laundering obligations
  • Preventing fraud and financial crime
  • Managing client relationships
  • Responding to enquiries
  • Improving our services and website
  • Complying with legal and regulatory obligations

4. Lawful Basis for Processing

Under applicable UAE law, we may process personal information where:

  • Processing is necessary to perform a contract or take steps prior to entering into a contract
  • Processing is required to comply with legal or regulatory obligations
  • Processing is necessary to protect legitimate interests pursued by Lendese UAE
  • Processing is based upon your consent
  • Processing is otherwise permitted under applicable UAE law

Where consent is required, you may withdraw your consent at any time, subject to legal and regulatory requirements.

5. Sharing Your Information

To provide our services, we may share information with:

Banks and Mortgage Lenders

To assess eligibility, obtain mortgage offers and process applications.

Valuation and Property Professionals

Including valuation companies and other parties involved in property transactions.

Compliance and Verification Providers

Including identity verification, anti-money laundering and fraud prevention providers.

Professional Advisers

Including legal advisers, auditors, compliance consultants and accountants.

Technology Providers

Including providers of secure cloud storage, CRM systems and website services.

Government and Regulatory Authorities

Where disclosure is required by law, court order, regulatory requirement or competent authority.

We do not sell personal information to third parties.

6. Mortgage Application Consent

Where you request mortgage advice or submit a mortgage enquiry, you acknowledge that Lendese UAE may share relevant personal and financial information with lenders, banks and associated service providers for the purposes of:

  • Obtaining mortgage quotations
  • Assessing eligibility
  • Arranging finance
  • Processing mortgage applications
  • Supporting mortgage approvals

Only information reasonably required for these purposes will be shared.

7. International Transfers

Certain lenders, service providers and technology providers may process personal information outside the United Arab Emirates.

Where personal information is transferred internationally, Lendese UAE will take reasonable steps to ensure that appropriate safeguards are implemented and that such transfers are conducted in accordance with applicable UAE laws.

8. Data Security

We maintain appropriate technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Security measures may include secure systems, restricted access controls, encryption technologies and secure document handling procedures.

While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Satisfy regulatory requirements
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending upon the nature of the information and applicable regulatory obligations.

10. Your Rights

Subject to applicable UAE laws, you may have rights including:

  • The right to obtain information about how your personal data is processed
  • The right to access personal information held about you
  • The right to request correction of inaccurate information
  • The right to request deletion of personal information in certain circumstances
  • The right to restrict processing in certain circumstances
  • The right to object to processing where permitted by law
  • The right to request transfer of personal data where applicable
  • The right to withdraw consent where processing is based on consent

Requests may be submitted by contacting us at info@lendese.com.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website performance
  • Understand visitor behaviour
  • Support marketing and advertising activities

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Further information may be contained within our Cookie Policy.

12. Marketing Communications

We may contact you regarding mortgage services, property finance solutions and related services where permitted by law.

You may opt out of marketing communications at any time by:

  • Following unsubscribe instructions in marketing emails
  • Contacting us directly at info@lendese.com

Service-related communications may still be sent where necessary.

13. Third-Party Websites

Our website may contain links to third-party websites. Lendese UAE is not responsible for the privacy practices, content or security of third-party websites.

Users should review the privacy policies of any third-party websites they visit.

14. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, business practices or services.

Any updates will be published on this page together with the revised effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact:

Lendese UAE
Email: yalla@lendese.com
Telephone: +971 58 550 7486

Head Office:
RAKEZ Business Zone
Al Nakheel Area
P.O. Box 10055
Ras Al Khaimah
United Arab Emirates